Netdesk: Netcad Technical Support Platform

Netdesk is a centralized support platform where technical support requests regarding Netcad products are created, tracked, and brought to resolution.

Netdesk

Why Should I Use?

Technical Support

- Asking questions, instant tracking and regular reporting of requests

- Having Netcad experts by your side in your office at certain periods
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- The privilege of working with experts you know and trust specifically for your institution and industry
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- Instant transfer of errors and improvement suggestions to the software unit

Learning Services

- Organizing special workshop organizations for your company employees
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- Free access to online/offline training programs for project production
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- Right to access project implementation, help documents, video tutorials and data sets



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Determine The New Features By Yourself

- Inclusion of development requests in new versions
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- Ability to monitor how many of your demands have been met
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- In case the solutions implemented do not meet the needs, the requests can be re-transmitted to the software team.


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365/7/24 Request

- Access to Netcad technical experts in Web and Mobile environments
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- Ability to carry out all processes with iOS and Android mobile applications



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100% Customer Satisfaction

- Regular communication with the customer
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- Sustainable technical support requests and satisfaction tracking
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- Evaluating and reporting your feedback about Netcad products and services

Reporting System

- Regular reporting of all services and product satisfaction received from Netcad during the support service agreement.
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- Regular sharing of solution status and duration of submitted questions, problems and requests
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