Support X

Why Should I Use Support X?

Technical Support Services

• Instant tracking and regular reporting of your questions, problems and demands.
• Netcad experts will be at your elbow in your office periodically.
• The privilege of working with experts you know and trust, specific to your institution and sector.
• Submitting your error and improvement suggestions to the software unit instantly.

Learning Services

• Private workshop organizations that only your employees will attend.
• Free access to online / offline training programs for project production.
• Access right to project implementation, supporting documents, video descriptions and data sets.

Determine The New Features By Yourself

• The improvement demands you submit will be included in the new versions.
• In the new versions, you will be able to monitor how much of your demands have been responded.
• In case of solutions that do not meet your needs, you will be able to reopen your issues again to the software unit directly by yourself.

365/7/24 Request

• Access to Netcad technical experts in Web and Mobile environments.
• You will be able to perform all processes with IOS and Android mobile applications.

100% Customer Satisfaction

• You will be contacted regularly.
• Your technical support demands and satisfaction tracking will be realized sustainably.
• Your feedback about Netcad products and services you have purchased will be evaluated and reported.

Reporting System

• During your support service agreement, all services you receive from Netcad and your product satisfaction will be regularly reported to you.
• Solution status and solution times of your questions, problems and demands will be shared with you regularly.